Thank you for your email! We have received it and will get back to you as soon as we can.

Please note that due to COVID-19, it may take longer than usual to hear back from us by email. If your question is urgent, please contact us by phone – see below for more information.

It is our goal to respond to your email within one business day, but in the event of high call/email volumes it can take up to three business days and sometimes more. We appreciate your patience during busier times. Please only send your question once. If your question is time sensitive or you’d like to speak with someone, you can call us toll-free at 1-800-739-7367 throughout BC and the Yukon or 604-731-7803 in the Lower Mainland (for callers outside this area long distance charges may apply).

Sex Sense is a free, confidential resource and information service. Our team of registered nurses, counsellors, and sex educators offer information and resources about sex, sexuality and sexual health for people living in British Columbia and the Yukon, Canada (please note that we may not be able to provide resources beyond these areas).

Our hours of operation are Monday to Friday from 9 a.m. to 9 p.m. (PST).  We are closed on weekends and public holidays.

We are unable to diagnose medical issues or assess symptoms via email or telephone. If you need to seek medical advice or have symptoms that are concerning you, please see a health care provider, please dial 811 on your phone to speak to HealthLink in BC or the Yukon, or in the event that this is an emergency please call 911. If you have a medical concern requiring a diagnosis, we recommend you see a health care provider near you. If you are in BC, you can locate a sexual health clinic here:

We are also unable to provide counselling support or mental health services. If you are in crisis please call the Crisis Line at 1-866-661-3311 in BC or 1-844-533-3030 in the Yukon.