COVID-19 Update

May 27, 2020 Update

As we enter a new phase of the COVID-19 pandemic, our clinical services will be increasing, with some practical limitations, requirements, and requests. We ask that you please be patient with us as these changes take effect, and we work towards ensuring access to sexual and reproductive health care and services and keeping our staff and patients safe. Thank you for understanding, and we will update with more very soon!

See below for current information.

COVID Phase 2: In-clinic services at Options resuming based on clinic capacity!

Effective June 1st, we are resuming the option of in-clinic, non-urgent services, like Pap tests, IUD insertions, etc., for essential sexual and reproductive health care.  In order to maintain the safest environments for our staff and patients, the decision around ‘when’ will be up to individual clinics.  This will be based on the availability of clinical staff, and the ability to meet the requirements for social distancing. We will still offer care via telephone assessment as a first choice for decreasing asymptomatic COVID transmission risk.

Telemedicine is also available for those who need an appointment with a physician.To book an appointment please call our reception booking line (in the lower mainland 604-731-4252 or toll-free long distance 1-800-739-7367).

There are several considerations to address, and we appreciate your patience during this time.  Please note that some clinics may have to change their schedules or close temporarily, so we encourage all patients to check the Clinic Finder and Clinic Closures pages before attending a clinic. Sex Sense is open as usual, Monday to Friday 9 a.m. to 9 p.m.

This is a rapidly evolving situation, and we are doing our very best to prepare, keep people safe, and maintain access to essential care. As things change, we will continue to monitor the situation and provide updates to our services on both social media and our website. Thank you for your patience during this time.

COVID 19 Screening – Staff and Patients 
In order to reduce transmission, all staff are required to stay home when they are sick even if they are only mild symptoms.  We will continue to require all patients to be screened for COVID-19 by phone prior to entering the clinic. In situations where patients screen positive for high COVID transmission risk, we will continue to refer them to facilities that are able to provide care with appropriate personal protection equipment (PPE), such as an emergency room or urgent care centers, or we can provide telemedicine support, as appropriate.

Appointment bookings
Provincial Office Reception will ask that patients complete a self- assessment through the online self-assessment tools ( prior to attending the clinic. We will not see any patients in the clinic who have a positive screen. In order to accommodate this, some of our clinics may need to book fewer appointments to allow for cleaning and additional time it will take to assess patients. Please note that it may take longer to book in for an appointment as a result, and drop-in services may also be capped quicker.  Again, thank you for your patience as we navigate this shift.

Personal Protective Equipment for Staff and Clients
Our staff will continue to utilize PPE when working at our clinics. Whenever possible, we ask that our patients wear their own mask when in the clinic and perform hand hygiene when entering the clinical space (either handwashing or with hand sanitizer).  We are working on how this will look at each of our clinics and ask for your patience as we work on perfecting this at each clinic.

Physical Distancing within the clinic
Wherever possible, patients should wait outside the clinic until coming in for their appointment. If patients are unable to wait to enter the clinic until their appointment time, we will do our best to ensure that our clinic waiting areas are set up in a way to maintain physical distancing.

We are continuing our practice of disinfecting all high touch areas and exam rooms in between patient encounters.

Note: For patients who are symptomatic of COVID-19/self-isolated/too ill to attend the clinic but require medication and have an active prescription on file with our clinic, phone assessments can be completed and medications are given to a delegate whenever possible.

Still have Questions?
Our amazing reception team will be able to help you navigate booking appointments and can help answer any questions you might have. They can be reached Monday to Friday, 9 a.m. to 1 p.m., and 2 p.m. to 4 p.m. Additionally, our Sex Sense team is available Monday to Friday, 9 a.m. to 9 p.m., and can help assess your needs.

Looking for a way to help? Support access to birth control and emergency contraception for folks in need!

Looking for COVID-19 resources?

  • We are booking telemedicine appointments for those in communities without access to services
  • Youth Co. has COVID-19 funds for youth living with HIV and/or Hep C
  • BCCDC has information on COVID-19 for individuals and health care workers
  • Public Health Agency of Canada has up to date information and resources
  • NYC Health has shared some guidelines on safer sex during COVID-19 pandemic

Do you have a cough, runny nose, sore throat?

While you may just have a common cold and not COVID-19, we will, unfortunately, have to ask you not to visit our clinic or office while experiencing symptoms. Instead, please call us and we will do our best to assess how we can meet your needs by phone:
Provincial Office 604-731-4252
Sex Sense 1-800-739-7367

We want to encourage you to continue to take precautions to avoid contracting COVID-19, the flu, colds, or any other communicable infections; wash your hands often, cover your mouth when you cough or sneeze, avoid others who are feeling ill and stay home if you are feeling ill or experiencing any symptoms, especially if you have a sore throat, cough, or fever. For more information visit the BCCDC information page here.

Thank you again for your patience during this time.  Know that our staff will continue to provide the high level of sexual and reproductive care that our patients with the care they expect from Options for Sexual Health, as we develop familiarity with our new approach to service.

Thank you!

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