COVID-19 Update

We are carefully watching the announcements made by both the Public Health Agency of Canada as well as the BCCDC for updates on COVID-19 and encourage everyone to do the same. We recognize that sexual health care is still a necessary service, and we also want to ensure the health and safety of our clients, patients, and staff.

After careful consideration we have decided to limit our clinics to provide only essential services via telephone assessments which will include:

  • Contraceptive access
  • Symptomatic STI treatment
  • Urgent STI Testing/Pregnancy testing (based on clinical judgment)

For the interim, we will not be providing Pap testing or other general sexual health services.

At this point, most of our clinics are remaining open with our services reduced to only the essential services listed above. Please note that some clinics may have to change their schedules or close temporarily, and we encourage all patients to check the Clinic Finder and Clinic Closures pages before attending a clinic. Sex Sense is open as usual, Monday to Friday 9 a.m. to 9 p.m.

This is a rapidly evolving situation, and we are doing our very best to prepare, keep people safe, and maintain access to essential care. As things change, we will continue to monitor the situation and provide updates or changes to our services on both social media and our website. Thank you for your patience during this time.

March 25 Service Update: we are now providing sexual health visits through telemedicine for those in communities impacted by COVID-19 closures and who are without access to sexual health services. To book an appointment please call our reception booking line (in the lower mainland 604-731-4252 or toll-free long distance 1-800-739-7367).

Note: For patients who are symptomatic of COVID-19/self-isolated/too ill to attend the clinic but require medication and have an active prescription on file with our clinic, phone assessments can be completed and medications are given to a delegate whenever possible.

Looking for COVID-19 resources?

  • We are booking telemedicine appointments for those in communities without access to services
  • Youth Co. has COVID-19 funds for youth living with HIV and/or Hep C
  • BCCDC has information on COVID-19 for individuals and health care workers
  • Public Health Agency of Canada has up to date information and resources
  • NYC Health has shared some guidelines on safer sex during COVID-19 pandemic

Do you have a cough, runny nose, sore throat?

While you may just have a common cold and not COVID-19, we will, unfortunately, have to ask you not to visit our clinic or office while experiencing symptoms. Instead, please call us and we will do our best to assess how we can meet your needs by phone:
Provincial Office 604-731-4252
Sex Sense 1-800-739-7367

We want to encourage you to continue to take precautions to avoid contracting COVID-19, the flu, colds, or any other communicable infections; wash your hands often, cover your mouth when you cough or sneeze, avoid others who are feeling ill and stay home if you are feeling ill or experiencing any symptoms, especially if you have a sore throat, cough, or fever. For more information visit the BCCDC information page here.

This is a rapidly evolving situation, and we are doing our very best to prepare and keep people safe. As things change, we will continue to update via our website with the most up to date information.

Thank you!

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