To improve access to our services and reduce wait times, we have created a No Show policy for clinics where there are drop-in options available to patients. This policy applies to the following clinics: Kelowna Opt Clinic, Kootenay Loop Opt Clinic, Metrotown Opt Clinic, South Hill Opt Clinic, Vancouver Opt Clinic.
Opt No Show policy
We have a long waitlist of patients who are anxious to be seen quickly. This is why we ask you to do your best to attend your scheduled appointments.
- We will always offer to call you to remind you of your appointment.
- If you need to cancel or rebook an appointment, please call 1 800 739 7367 or 604 731 4252 at least 24 hours before your appointment.
- If you do not arrive for two scheduled appointments and do not call to cancel or reschedule, we will not book any more appointments for you. There are several drop-in evenings that may be better suited to you.